''This handbook invites readers who are interested in mediation, negotiation, and conflict resolution to share the perspectives of experts in the field. Contributors include scholars, mediators, trainers, and negotiators, all of whom are passionate about their work.''. - Съдържа: Introduction / Margaret S. Herrman -- Mediation from beginning to end : a testable model / Margaret S. Herrman, Nancy Hollett, and Jerry Gale -- Examining mediation in context : toward understanding variations in mediation programs / Craig McEwen -- Policy, practice, and politics : bargaining in the shadow of Whitehall / Janet Walker and Sherrill Hayes -- The role of antecedent and procedural characteristics in mediation : a review of the research / Roselle L. Wissler -- Applying the comprehensive model to workplace mediation research / Brian Polkinghorn and E. Patrick McDermott -- Restorative justice mediated dialog / Mark S. Umbreit and Robert B. Coates -- Mediation as framing and framing within mediation / Barbara Gray -- Does the model overarch the narrative stream? / John M. Winslade and Gerald D. Monk -- A facework frame for mediation / Stephen Littlejohn and Kathy Domenici -- Mediation and the fourfold model of justice / Donald E. Conlon -- The dynamics of power in child custody mediation / Donald T. Saposnek -- Emotion in mediation : implications, applications, opportunities, and challenges / Tricia S. Jones -- Preempting disaster : pre-mediation strategies to deal with strong emotions / Daniel L. Shapiro -- The meaning of ''social'' in interpersonal conflict and its resolution / Sandra Schruijer and Leopold S. Vansina -- Manager as mediator : developing a conflict-positive organization / Dean Tjosvold and Fang Su -- Mediation and difficult conflicts / Morton Deutsch -- Enhancing mediator artistry : multiple frames, spirit, and reflection in action / Neil H. Katz -- Of time and the river : notes on the Herrman, Hollett, and Gale model of mediation / Kevin Avruch -- Mediation at the millennium / Dean G. Pruitt -- A trainer responds to the model / Zena D. Zumeta -- Conclusion / Margaret S. Herrman.*